📄 Brightway Homes – Privacy Policy

Effective Date: April 12, 2026

Brightway Homes (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Phone number

  • Email address

  • Address and tenancy-related details

  • Service requests and communication history

2. How We Use Your Information

We use your information to:

  • Provide and manage housing and tenant services

  • Communicate regarding maintenance, scheduling, and account updates

  • Send billing reminders and important notifications

  • Respond to inquiries and support requests

  • Improve our services and operations

3. SMS & Communication Consent

By providing your phone number, you consent to receive text messages from Brightway Homes for service-related communications.

  • Message types may include maintenance updates, appointment reminders, billing notifications, and account alerts

  • Message frequency varies

  • Message and data rates may apply

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only when necessary to:

  • Provide services (e.g., maintenance coordination)

  • Comply with legal obligations

  • Protect our rights and property

5. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights & Choices

You have the right to:

  • Opt out of SMS communications at any time

  • Request access to or correction of your personal information

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Brightway Homes
 📞 Phone: (585) 895-2466
📧 Email: info@brightwaygv.com